RETURNS & EXCHANGE
Returns, answered per order.
We do not publish a fixed return window or a refund timetable, because a generic promise is worse than a specific answer. Message the shop with your order number and we will tell you what can be done for your wallet — before you send anything back.
How to raise it
- Message +92 326 1860088 on WhatsApp, or call, with your order number (AIV-…) and what is wrong.
- If the leather, the stitching or a panel is at fault, send a photo of it in the same message.
- We reply with what can be done and how to get the wallet to us — a courier collection, or a drop-off at the Sahiwal showroom.
Until we have agreed
Keep the wallet unused, with its box and the card it came with. A piece that has been carried cannot be sold to anyone else, and that limits the options open to you.
At the door
A cash-on-delivery parcel can be refused if it arrives damaged or is not what you ordered — you are not charged for a parcel you refuse. Tell us the same day, so we know it is coming back and can answer your message with the facts in hand.
Talk to us
WhatsApp or call +92 326 1860088 ·
[email protected]
Showroom 6, First Floor, Sahiwal Galleria, Brand Road, Fateh Sher Colony, Sahiwal 57000.